Часто задаваемые вопросы

Я направлял(а) отзыв, с просьбой ответить. Когда ожидать обратной связи?

Сроки рассмотрения обращений, в том числе претензий и жалоб, в соответствии с законодательством РФ составляют 30 календарных дней со дня получения запроса/претензии. Уточняющие вопросы о полученном ответе, ходе рассмотрения, можно направить на электронный адрес Openline@rossiya-airlines.com.

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